Noteworth’s Professional Services team is dedicated to providing a best-in-class experience to our clients from implementation through the life of the account, building strategic relationships and consistently looking to enhance the client and patient experience with our products.
We’re seeking an analytically creative Business Analyst to join our team. This thought leader responsible for leveraging available data, as well as identifying data needed to maximize performance for our clients and our product as a whole. This person will partner with and primarily support the Program Manager, Customer Success Manager and Sales Lead, as well as work with Product, Engineering and Marketing teams as needed.
This individual will study client and product performance data, identify areas for improvement, and implement enhancements to drive the success of our platforms. You will support client-facing field teams, empowering customer and internal decision-making with trend reporting, actionable insights, data analytics, and storytelling through data. You will look beyond the surface to understand root causes, so that you can build long-term solutions for the whole Noteworth ecosystem.
Create strategy for use or creation of analytical tools including relevant KPIs and reporting visualization structure.
Create tools for use by Program Manager, Customer Success Manager and Sales for KPI analysis
Assist with ad hoc projects as assigned
Analyze and present opportunities for client experience optimization
Assist in creation of clinician and patient surveys to generate product efficiency and ease-of-use feedback loop
3-5 years of relevant analytics work experience preferably with a quantitatively-oriented degree
Experience with analytical tools used to track client data
A passion for mathematics, analytics, and coding, and a strong desire to use data to inspire customer success
Experience working with medium-to-large datasets in a fast-paced and fluid start-up environment
Strong analytical and problem solving skills with a willingness to dig into data and quickly construct tools if needed
Looks for novel solutions to complex problems
Proven excellence at formulating, understanding, and solving complex, non-routine problems
Mastery of MS Excel; experience with relational databases and SQL
Experience with data visualization and using data to tell a story
Outstanding organization, communication and presentation skills
Passionate about contributing to an empowering culture of learning, teaching and personal growth